How do I return a product? 

1. Send an e-mail to reclami@teatroarsenale.it  and write “RESO” in the subject. Include your name and order number in the email and explain us  what does not work for you. 
2. If your request is accepted, we will send you all the information  that  include how and where to send the package. You have 14 days to return the product since the day you receive them. Items sent back to us without first requesting a return will not be accepted.

How am I eligible for a return?

To be eligible for a return, your item must be in the same condition that you received it. It has to be unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

Returns are accepted only on purchases made directly at teatroarsenale.it 

You received a damaged product: 

Every product is one-of-a-kind. Due to handcraft process, slight irregularities might occur. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned; custom products (such as special orders or personalized items). Please get in touch with us at teatro@teatroarsenale.it  if you have questions or concerns about your specific item. 

Exchanges

You can exchange a product within 14 days since you receive it. Please, contact us as soon as possibile so we can guarantee you to exchange it with another product you love before it runs out of stock. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that  it can take some time for your bank or credit card company to process and post the refund too.

If you are eligible for a return, you can  ship the package to:

TEATRO ARSENALE
via Cesare Correnti 11
20123 Milano 
ITALY